2018 Official Annual
2018 Official Annual
During busy periods (e.g. Kit launch or Christmas - Nov/Dec) please allow up to 5 working days for orders to be processed and dispatched. Usual transit times will apply once your order has been dispatched. (Please see table below for transit times).
UK Express orders will be dispatched as per normal ordering terms and conditions (see below for details).
Please note, shirt personalisation will also add additional time before your order is dispatched or being ready to collect.
UK Delivery options:
We aim to dispatch all orders within 3 working days.
During busy periods, such as kit launch and Christmas please allow 5 working days before your order is dispatched from our warehouse.
Please note the delivery times below are from when the order is dispatched from the warehouse and not from date of ordering.
UK Delivery options:
£4..95 - UK Courier (Tracked) - 1-3 days from dispatch from our warehouse
From £9.95 - UK Express Delivery * Next working day when placed before 1pm
*Orders placed after 1pm on a Friday will be dispatched the following Monday (Please see our delivery information page for terms and conditions)
International delivery cost dependent on weight and volume of your order (Costs will be calculated automatically).
Delivery Options: International Economy - International Priority
Please see our delivery information page for delivery times and price will for your chosen service
All dispatch and delivery times may vary during national public holidays. For full details of our mail order delivery service, please call +44 (0) 845 4969 442 or visit our delivery information page
Click & Collect Service:
Collection from the Stadium Superstore (please allow 2 working days) - You will receive an email once your order is ready to collect.
Please wait for your "Ready to collect" email before visiting the store.
Matchday collections: Click & Collect orders must be placed the day before a game. We cannot guarantee any orders placed on the day of the game will be ready for collection.
Orders with different stock availability - if you have selected multiple items with different availability times (e.g. a pre-order item and an item that is currently available) then we will dispatch your order when all items are ready. If you wish to receive the items that are currently available before the pre-order item is available then please order those selected items separately.
Any items purchased in store and online between 1st Nov and 24th December are eligible for refund/exchange up to and including 15th January 2018, subject to our standard rules regarding refunds and exchanges*.
*Excluding – Printed/Personalised Shirts, DVD’s, Magazines/Programmes
Any refunds of card payments made by us on or after 20th December may take up to 14 days to be processed due to increased demand and bank holidays. Please allow this amount of time before contacting us over any non-refunds
You have up to 28 days from the day of purchase to return your goods to us for an exchange or refund.
We aim to complete returns on the day that they are delivered to us, but at busy times of year this can sometimes delay the completion of returns.
We do not charge any additional costs to resend your goods back to you if you decide to exchange for another item, exchanges will be sent via 1st Class Royal Mail. Should you wish your parcel to be tracked a fee of £4.95 will be charged.
If you live close to our store our staff will be happy to return a product for you; for either an exchange or a refund.
If you are buying a personalised shirt (with either a custom name or player name on the back), please take care to select the correct size as due to the nature of the item we will not be able to refund or exchange it in the event that it does not fit. This applies to any replica kit items that have printing on, whether you select the name and number manually and add it to the shirt or if you select one of our player printed shirts.
We also cannot accept liability for any changes to players names and numbers due to transfers or a player deciding to change number. So please ensure that you are happy with the name and number you have chosen when you place your order.