Returns & Refunds
Can I return an item?
We would hope that you are fully satisfied with any purchase you make from us; however we appreciate that sometimes you wish to return an item or entire order by us.
- If you are not satisfied with your purchase you can return the unused merchandise, complete with packaging, tags and proof of purchase within 28 days for a full refund (excluding P&P).
- Once a name or number has been printed on a shirt we will not offer a refund or an exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
- In addition, we reserve the right to refuse a refund or an exchange if the goods have been worn or used unless proven faulty.
- We offer no refund or exchange on any personalised products, underwear, DVDs, jewellery or gift vouchers unless proven faulty.
How do I return or exchange an item?
When returning an item please fill out the form which is included in your parcel (included for online orders only). Then put the item (s) in a parcel along with the form, sending it to the following address;
Brighton & Hove Albion FC
American Express Community Stadium
*For your protection, we recommend that you use a recorded delivery service when returning the item(s) as we cannot be held responsible for goods not received. We do not accept responsibility for charges incurred when returning items unless proven faulty.
Returning an in store purchase - Please send a letter FAO Mail Order Customer Services and attached your receipt. Please include a daytime telephone number as we will need to contact you to refund any items over the phone and back to your card.
Generally you will receive your replacement 3-5 working days from the day that the goods were received back. (Subject to stock availability)
If you live close to our store our staff will be happy to return a product for you; for either an exchange or a refund.
Please ensure that you provide proof of purchase (order confirmation) and make sure that you are returning the goods within 28 days of purchase.
What should I do if I receive the wrong item?
In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose a completed returns slip and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.
What should I do if an item is damaged or faulty?
In the unlikely event you receive a faulty or broken item, please contact our Mail Order Team at firstname.lastname@example.org and include your name and order number for information on how to send the item (s) back to us.
This returns policy does not affect your statutory rights.
How long will it take for my return to be processed?
We aim to complete returns on the day that they are delivered to us, but at busy times of year this can sometimes delay the completion of returns.
From the day that the refund is generated, it will take about 5 working days to be credited back your bank account. This is completely dependent upon your particular bank and can take less or more time depending on this factor.
Please note that you do not need to contact us to inform us that you have sent an item back for a refund. Once we have received the goods, we will automatically action your refund. We do not currently notify you that we have processed a refund, so please ensure that you check your bank/credit card statement.